The Frequent Asked Questions

From here, get the answers about normal questions about wood pellet plant, pellet line, wood pellet machine, wood chipper, dryer.

• Q: What is your work flow if we order Rotexmaster equipment?

  A: Inquiry—Customize Plant & Quotation—Communication—Order Confirm & Payment Received—Production—Regular Production Tracing—Quality Inspection for Every Product—Book Vessel & Arrange Delivery—Documents Post/Telex Release—Customs Clearance—Arrange Delivery to Clients` Site—Discharge Goods—Arrange Installation & Commissioning & Training

• Q: Which payment terms are available for us?

  A: TT term or LC term, Western Union etc.

• Q: How long is the delivery time?

  A: Normally, it is about 25-30 working days. If your equipment is complex pellet plant or special design, it will be depended on customers’ needs.

• Q: How is the transport?

  A: We can effect shipment by sea, by air, by truck or railway depend on your country and your require.